Our response to R. Kirkham and C. Gill's "thoughts:"
First and foremost we need a public inquiry into the maladministration at Ombudsman Services:
1) How the Ombudsman Services:Property ombudsman was permitted to, "arrive at decisions in an illogical manner" (DJS Research: Customer Satisfaction Reports).
2) Why The Ombudsman Association failed to intervene when it had Lewis Shand Smith sitting on its Board AND working as the CEO of Ombudsman Services.
3) Why the OFT "monitors" failed to act when learning of the scheme's maladministration and ombudsman who, "arrived at decisions in an illogical manner.
4) Why The RICS, Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, thought a maladministered/illogical Final Decision was, "an effective resolution of a dispute."
5) Why The BEIS failed to act to protect consumers from a government, "approved" and "monitored" scheme that routinely maladministered the illogical Final Decisions that were handed to consumers.
6) Why the Cabinet Office failed to respond to our emails warning it of an ombudsman who routinely maladministered consumers' complaints and then handed them, "decisions not arrived at in a logical manner."
7) What is and what isn't an, "investigation" of a consumer's complaint.
8) Who is and who isn't, "a fit and proper person" to be an ombudsman who investigates consumers' complaints; fairly, speedily and independently without fear or favour.
The Ombudsmans61percent Campaign.
