Martin Lewis, "Sharper Teeth: The Consumer Need For Ombudsman Reform." A Whitewash Report. The Ombudsmans61percent Campaign. Pt 6 - Martin Lewis (68)

03 Oct

Sharper Teeth p8:

When DJS Research were replaced their last CSR for Ombudsman Services stated that ALL areas they'd measured had seen a decline in customer satisfaction.

The new firm did not include Property in its report

Why not? And why wasn't this mentioned in your report?

The Ombudsmans61percent Campaign is seeking:

1) A Public inquiry into Ombudsman Services:Property (a company formerly trading as The SOS before being rebranded) and the role of The RICS in its decision making.

2 ) Answers from: Monk and Partners, Gillian Fleming, The Rev Lewis Shand Smith, Walter Merricks, Steven Gould, Dame Janet Finch, Oliver Colvile, Vince Cable, Jo Swinson, Sajid Javid, The OS Independent Assessor, Jonathan May, the government monitors of this government approved scheme, Francis Maude, Andrea Leadsom, Luke Pollard, Yvonne Fovargue, Helena Kennedy.

3) Compensation for the victims of ombudsinjustice and ombudsabuse.

4) The setting up of truly; speedy, fair and independent ombudsmen schemes.

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