Martin, your report, "Sharper Teeth: The Consumer Need For Ombudsman Reform" fails to name ANY of the those you had, "off the record" discussions with.
Time to put the record straight.
Re-write your report and name names especially those at Ombudsman Services.
The Ombudsmans61percent Campaign: campaigning for justice for the victims of ombudsinjustice and ombudsabuse.
